New comments cannot be posted and votes cannot be cast. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. We would like to show you a description here but the site won’t allow us. Have been 3 hours on chat waiting for a human to contact me, with no success. Processed at National Hub. This sometimes will give you an estimated time too. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. I call virgin and they have no idea about it being returned. 5 months ago I was upgraded from Hub 3 to 5. We would like to show you a description here but the site won’t allow us. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Sign in to My Virgin Media a. . Virgin mobile - yodel delivered me some one elses parcel wow. Quickstart is the quickest and easiest way to setup our services. Networking and WiFi. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Asked webchat today, and was advised I would be giv. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Sign in . I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. I've replied to numerous emails asking for a returns label but nothing received. Thank you for the update, please let us know how things go. Virgin Media deliver their routers via Yodel. From £ 38 a month 18 month contract Check it out. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. The earliest date for someone to pick up the hub was around 20th January. I was never contacted. Yodel is highly rated from customer reviews on Trustpilot. Hi chereseferry 👋. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Options. Use our app to: - Send a parcel from any of our thousands of local stores. I signed up to Virgin broadband and was told my router would arrive on the 26th. Virgin Media - please listen. Yodel returned to sender. please can you check when I can receive my box? I’m regularly working from home and really. Stream box and remote remain property of Virgin Media. . Chris_W1. Security matters. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. on 08-11-2022 12:42. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Manage Your Account. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. All the documents were signed , all. wonkydragon. consumer polling and social media complaints. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. We would like to show you a description here but the site won’t allow us. Virgin Media’s service is not activated too in the new address requested. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Shop. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . We would like to show you a description here but the site won’t allow us. I called virgin and they said to contact - 5105152 - 2Virgin Media . 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Very. There are now several posts on here about this scam which has happened to me in the last week. Expecting delivery of router today but Virgin Media have not given me a tracking number. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. on 16-03-2023 19:38. Virgin Media;. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. My quick start package was due to arrive between 6:30pm - 8:30pm last night. This communication will. We would like to show you a description here but the site won’t allow us. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. 09/11/23 18:12. Account - Mobile. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Unfortunately we don't use the Openreach master sockets as they are BT only. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. They never were. Yodel Delivery due tomorrow - No tracking and no order showing. I've called the sales team and I think they're going to try to have it resolved today. Security matters. Hopefully they can reconnect the older hub for now. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. This is a common and effective way to try and control web traffic and customer volume. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. We would like to show you a description here but the site won’t allow us. For queries on delivery charges from online retailers please contact the retailer directly. 44pm and the. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Processed at National Hub. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. the delivery itself is completely legit and all in my name. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Number of inclusive HD channels depends on package. You may also wish to ring us on 0345 454 1111, and our team may be able to. I'm sorry to hear you haven't received a confirmation text for your timeslot. We would like to show you a description here but the site won’t allow us. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Return parcels to Virgin Media. The Virgin Media website will open in a new tab. on 12-11-2022 20:05. Simply ring our friendly customer service team. We would like to show you a description here but the site won’t allow us. Virgin Media services are only available in eligible Virgin Media network areas. Make sure your TV and your box are switched on. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Processed at National Hub. on 25-04-2023 17:04. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. We would like to show you a description here but the site won’t allow us. Your Virgin Media return En route. Yodel, returned to sender. It didn't arrive and the next. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. 3 years ago: Text message from Virgin about a scheduled delivery. On our wavelength. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. We would like to show you a description here but the site won’t allow us. Hi . I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Browse Virgin Media Virgin Media Community. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Apparently the tag could be damaged or missing and they can't find the parcel. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Processed at National Hub. 10/11/23 15:13. I can't get through to Yodel to ask them to return it to VM. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. I am sorry to hear about the issue regarding your handset value. - Track the progress of your sent parcels. If you’re not offered QuickStart or would rather have your. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Browse Virgin Media Virgin Media Community. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Manage Your Account. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. GXO has collaborated with Virgin Media since 1999. Go to Account settings, then Account details b. Virgin Fibre Areas only. I would like to know if i can rearrange delivery or cancel the order. . Options. Unfortunately I didn't received any package tracking number nor text with delivery details. . Deal. Home Phone. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Furthermore, VM agent asked the VM client (me) to be the middle man to help. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. We would like to show you a description here but the site won’t allow us. I'm moving to a new house where the old owners had VM. Scam texts can also come. No still no tracking number. Sign in . I am really fed up. Yes - of course. The guy did say it would be a hub 5. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Options. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Simply select the track your parcel link in the email and enter the code to get the latest update. Get it for your Android device. My Virgin Media App. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. My Virgin Media App. In this conversation. Good afternoon. Options. I don’t know what to do, each party is putting the blame on the other and I’m the paying. We would like to show you a description here but the site won’t allow us. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. My Virgin Media App. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. i. Good afternoon. Networking and WiFi. I have tracked the parcel but it now requires the post code of the place its being delivered to . So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Yodel’s Customer Service number is 0344 755 0117. I booked this. 09/11/23 11:22. Received into MITCHAM DEPOT. We would like to show you a description here but the site won’t allow us. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. . Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. p. If you didn't arrange your return through the app, you can find. Community Natter. Get it for your Android device. - Create returns labels for 300+ retailers. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Download it for your iPhone. Networking and WiFi. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. I’ve called Virgin Media and they have launched an investigation with Yodel. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Horrible, they treat customers like you own them something. The overall user rating for this number is Negative . We will also take a photo of your parcel when we’ve left it in a safe. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. As in the title. Forum Team. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Hopefully they can reconnect the older hub for now. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Simply select the track your parcel. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Some of you may already be aware of this company. . ordered a new phone, yodel haven't delivered and no proof of postage. £45. Yodel strikes again. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Horrific service from Virgin Media !!! on 21-09-2022 16:05. i. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Main menu; Bundles. Open the Netflix app on your Virgin TV box and select the Netflix banner. Options. I've had a new 360 box. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Security matters. My parcel with a hub 4 was supposed to be delivered on Tuesday. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Account - Cable. Entertain me; Broadband Deals. FREE Virgin Media Returns | Collect+ delivered by Yodel. Virgin Media. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. The Collect+ Send service is in partnership with Parcel2Go. No hub and no tv box…. Browse Virgin Media Virgin Media. backtothefuture. Account - Cable. There are two ways to return a parcel through Yodel. SpeedQuickStart, set up and connections. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. ) Need help? Visit would like to show you a description here but the site won’t allow us. But if the box is truly lost, wouldn’t it be eas. Stay safe online. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Account - Mobile. I would be grateful for any advice on the best way to proceed. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. We would like to show you a description here but the site won’t allow us. In response to Zach_R. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. See Deal. I don’t have and have never had an account with virgin. Two different men tried to retrieve the parcel from me but I refused. For those who don’t maybe the following video sums up their serviceSimilar to other people. The Voice. We would like to show you a description here but the site won’t allow us. This applies to calls from any phone line, including mobile, landline and payphone. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. It's just that I'm stuck home now, waiting for the delivery without a. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Virgin text me in the 25th telling me yodel would contact - 5191673. Options. I haven’t ordered a phone and have never had a contract with Virgin. SpeedOn the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3In this conversation. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. (England) I bought a mobile on contract from virgin media. For queries on delivery charges from online retailers please contact the retailer directly. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. but I can't. . Thanks in advance. I would like to know if i can rearrange delivery or cancel the order. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Yodel returned to sender. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Re: Virgin parcel scam. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Manage Your Account. Firstly, head to our tracking page and check the date your parcel is due to be delivered. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. We could not find the parcel anywhere near the house at all. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. But until Thursday evening, there is no delivery, no update, nothing. My delivery didn’t arrive yesterday. 15 Comments. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. (England) I bought a mobile on contract from virgin media. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. In this conversation. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. .